Delete your data

Delete your whole account

1. Email privacy@tresleche.com from the address you sign in with, with the subject Delete my account.
2. We confirm the request with you by reply, so nobody else can delete your account.
3. Within 30 days we delete your account, every workspace you own and everything in them, and tell you when it is done.

Delete part of your data yourself

Signed in at app.tresleche.com, you can delete at any time, with immediate effect:

• A screen (Screens → Remove): its pairing, device details, history of what played, and screenshots.
• Media, playlists, schedules and layouts: the files and everything describing them.
• A connected Canva account (Integrations → Disconnect): our access to it is deleted.

On the TV, uninstalling the app, or clearing its storage, removes everything it kept on the device: its identity and its offline copy of your content.

What is deleted, and what is kept

When your account is deleted, we delete:

• your account: name, email address and sign-in details;
• your workspaces, and the members and invitations in them;
• all uploaded images and videos, playlists, schedules and layouts;
• your screens: their device details, history of what played, start and crash reports, and screenshots;
• connections to Canva or other services, and their access tokens.

We keep only what the law requires:

• invoices and payment records, if you paid for a subscription: seven years, as Dutch tax law requires;
• a record that the deletion request was made and carried out.

Questions

Write to privacy@tresleche.com. Tresleche is registered with the Dutch Chamber of Commerce (KvK) under number 81199872. The full privacy policy is at app.tresleche.com/privacy.