Terms of service

1. What the service does

Tresleche lets you upload content, arrange it into playlists and schedules, and display it on screens you control. You keep your content; we store it and deliver it to your screens.

2. Your account

Keep your sign-in details to yourself and tell us promptly if you think somebody else has them. You are responsible for what the people you invite to your workspace do in it, and for the roles you give them — an owner or admin can change content and membership, which is the point of those roles.

3. Your content, and the rights to it

Your content stays yours. You grant us only the permission needed to run the service: to store it, process it into thumbnails and previews, and transmit it to your screens.

You must have the right to display everything you put on a screen. Showing content publicly is not the same as owning a copy of it, and music and video in particular usually need a separate public-performance or commercial licence that we do not and cannot provide. If you add a YouTube video or playlist, you remain bound by YouTube's own terms, and whether you may play it to a room of customers is between you, YouTube and the relevant rights holders.

4. What you may not do

Do not use the service to display unlawful content, to infringe somebody else's rights, or to harass or endanger anybody. Do not attempt to reach another customer's workspace, interfere with the service, or use it to distribute malware. We may suspend an account that does these things, and will tell you why.

5. Connected services

Connecting Canva, Google or any other platform is optional, and your use of those platforms remains governed by their terms. We can only import what they allow us to, and a change on their side can remove a capability here through no fault of either of us.

6. Availability, and what a screen does without us

We work to keep the service available but do not promise uninterrupted operation. By design, a paired screen keeps playing the content it has already cached when it cannot reach us, so an outage on our side does not usually blank your screen. It does mean a screen may continue showing recent content until it can reach us again, which is the trade we have made deliberately in favour of the screen never going dark.

7. Fees

Where a paid plan applies, the price and billing period are those shown when you subscribe. We will give you reasonable notice by email before changing them.

8. Ending the agreement

You may stop using the service and delete your workspace at any time, which removes its content. We may end this agreement if you materially breach these terms. Export anything you want to keep before you delete it; deletion is not reversible.

9. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, including lost profit or lost business, arising from your use of the service or from content not being displayed. Nothing here limits liability that cannot lawfully be limited.

Our aggregate liability is limited to the amount you paid us in the twelve months before the claim.

10. Changes to these terms

We may update these terms. If a change materially affects you we will email account owners before it takes effect, and the date at the top will change.

11. Governing law

These terms are governed by the law of the Netherlands, and its courts have jurisdiction. If you are a consumer, this does not remove the protection of the mandatory law of your own country of residence.

12. Contact

Questions about these terms go to privacy@tresleche.com.